Keynell Covert Repeat prescriptions can be requested in person, online or by post. When the surgery is closed you can post your request through the letterbox. During normal opening times please use the box marked ‘Prescriptions’.
Unless using the online prescription service, requests must be in writing to avoid errors. Please use the detachable tear off slip from a previous prescription.
Requests for repeats prescriptions will be dealt with within 2 working days.
Please read any messages on the tear off slip. You may need to see the doctor or nurse before your next repeat prescription can be issued, as part of your long term medication review.
If you enclose a stamped addressed envelope we will post your prescription back to you. Please allow enough postal time before you need your medication.
If you are housebound and have no help to fetch your medication we can arrange to have it delivered by a local pharmacy. Please ask one of the reception staff who will be happy to help make this arrangement.
The practice offers the Electronic Prescription Service (EPS). This allows us to send prescriptions electronically to a pharmacy of your choice. If you wish to collect your prescription direct from a local pharmacy please let us know.
Telephone or fax requests will only be accepted under exceptional circumstances, e.g. housebound patients, and by prior agreement with one of the partners.
There is further information about prescription exemptions and fees on the NHS website and the waiting area.
Urgent prescriptions
If you have an urgent prescription request, please inform reception staff as early as possible. We will do our best to accommodate your request, which may require that a doctor first calls you.